Terms & Conditions

Website Information

Please read these Terms and Conditions carefully before using this website.

By accessing or using this website, or by placing an order with BFM Bespoke Furniture Manufacturers Ltd trading as D&D Furniture, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or place an order.

The website www.d-dfurniture.ie is owned and operated by:

BFM Bespoke Furniture Manufacturers Ltd
Company Registration Number: 553236

Registered Office:

The Croft
Boolies
Clonee
Co. Meath
D15 VY0Y
Ireland

Telephone: +353 (0)1 811 7993

Email: info@d-dfurniture.ie

Disclaimer

The information contained on this website is provided in good faith for general guidance only.

Whilst every effort is made to ensure that product descriptions, specifications, dimensions, images, colours and prices are accurate, errors or omissions may occasionally occur.

BFM Bespoke Furniture Manufacturers Ltd reserves the right to correct any typographical, pricing or specification errors before accepting an order.

Product photographs, timber grain, colours and painted finishes are intended as a guide only and may vary from the finished product.

Nothing contained within these Terms and Conditions affects the Buyer's statutory rights under Irish consumer law.

Every effort is made to keep this website operational; however, the Seller accepts no responsibility for temporary interruptions or technical issues beyond its reasonable control.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Ireland.

Any dispute arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the Irish Courts.

Terms and Conditions

1. Definitions

1.1 "Buyer" means any individual, company or organisation purchasing Goods from the Seller.

1.2 "Seller" means BFM Bespoke Furniture Manufacturers Ltd, trading as D&D Furniture and D&D Kitchens Carpentry.

1.3 "Goods" means all products, materials and services supplied by the Seller.

1.4 "Order" means any order placed by the Buyer by website, email, telephone, quotation acceptance or any other agreed method.

1.5 "Bespoke Goods" means any product manufactured, cut, drilled, machined, painted, edged, profiled, finished, assembled or otherwise altered specifically to the Buyer's requirements.

2. Applicable Conditions

2.1 By placing an Order, the Buyer confirms acceptance of these Terms and Conditions.

2.2 These Terms and Conditions apply to all quotations, orders and sales unless otherwise agreed in writing by the Seller.

2.3 No variation of these Terms and Conditions shall be valid unless agreed in writing by an authorised representative of the Seller.

2.4 The Seller reserves the right to correct any clerical, typographical, pricing or specification error contained within quotations, invoices, catalogues, website content or other documentation before an Order is accepted.

2.5 Product photographs, drawings and illustrations are provided for guidance only and may not represent the exact grain, colour, texture or appearance of the Goods supplied.

2.6 Lead times shown on the website or within quotations are estimates only and may vary depending on manufacturing schedules, material availability or circumstances beyond the Seller's reasonable control.

2.7 A product shall be considered Bespoke where it has been manufactured or altered specifically for the Buyer, including but not limited to made-to-measure products, cutting, drilling, profiling, machining, finishing, painting, treatment or jointing.

2.8 Bespoke Goods cannot be cancelled once manufacture has commenced and are non-returnable except where required by applicable law.

2.9 Timber, veneer and painted finishes naturally vary in colour, grain and texture. The Seller will use reasonable endeavours to achieve the closest possible colour match; however, an exact match cannot be guaranteed.

2.10 Where the Buyer requests Goods to be cut to size, only the finished components requested will be supplied unless otherwise agreed in writing. Offcuts remain the property of the Seller unless specifically requested before manufacture.

3. Pricing

3.1 Whilst every effort is made to ensure published prices are accurate, the Seller reserves the right to refuse or correct genuinely mis-priced Goods before accepting an Order.

3.2 All prices are shown in Euro (€).

3.3 Prices are subject to VAT at the applicable rate unless expressly stated otherwise.

3.4 Delivery charges are additional unless specifically included in the quotation or Order confirmation.

3.5 Delivery charges are calculated according to the delivery address, parcel size, weight and courier rates.

3.6 Where additional delivery costs apply after an Order has been placed, the Buyer will be notified before dispatch. Dispatch will not take place until the revised delivery charge has been accepted and paid.

4. Offer and Acceptance

4.1 A binding contract is formed only when the Seller confirms acceptance of the Buyer's Order by email, telephone or any other agreed written communication.

4.2 Until an Order has been accepted by the Seller, the Seller reserves the right to refuse or decline the Order without liability.

4.3 Once an Order has been accepted, the Buyer may not reject the Goods where they conform to the agreed Order.

4.4 Any request to amend an accepted Order may result in additional charges, revised lead times or may be refused where manufacture has already commenced.

4.5 All quotations, offers and accepted Orders are subject to these Terms and Conditions.

5. Supply of Goods

5.1 The Buyer is responsible for ensuring that the Goods ordered are suitable for their intended purpose, installation location and intended use.

5.2 The Seller reserves the right to refuse the supply of any Goods prior to accepting an Order.

5.3 The Seller may make reasonable changes to product specifications where such changes are required by law, are necessary due to supplier changes, improve the product, or do not materially affect its function, quality or appearance.

5.4 Timber, veneers and painted finishes are natural or hand-finished products and may vary in colour, grain, texture and appearance. Such variations are not defects.

5.5 The Seller reserves the right to withdraw or discontinue any product without prior notice.

6. Payment Terms

6.1 Website Orders must be paid in full before manufacture or dispatch unless otherwise agreed in writing.

6.2 Manufacture of Bespoke Goods will not commence until cleared funds have been received.

6.3 The Seller accepts payment using the payment methods displayed on the website at the time the Order is placed.

6.4 The Seller reserves the right to suspend manufacture, withhold dispatch or cancel an Order where payment has not been received or where a payment transaction has been declined, reversed or disputed.

6.5 Ownership of the Goods shall remain with the Seller until payment has been received in full.

6.6 Any bank charges or currency conversion charges imposed by the Buyer’s own bank or card provider shall be borne by the Buyer.

7. Payment Methods

7.1 The Seller accepts major credit and debit cards together with any other payment methods displayed on the website.

7.2 Payments may be processed securely through approved third-party payment providers.

7.3 The Seller does not store or have access to the Buyer's full payment card details.

7.4 By submitting payment, the Buyer confirms that they are authorised to use the selected payment method and that sufficient funds are available to complete the transaction.

7.5 If payment is refused or subsequently reversed by the payment provider, the Seller reserves the right to suspend or cancel the Order until payment has been successfully received.

8. Availability

8.1 All Goods are offered subject to availability.

8.2 Where a product becomes unavailable or is discontinued, the Seller may offer a suitable alternative of equal or similar specification, subject to the Buyer's approval.

8.3 Lead times shown on the website or within quotations are estimates only and may change due to manufacturing schedules, supplier availability, transport delays or other circumstances beyond the Seller's reasonable control.

8.4 The Seller may make reasonable changes to product specifications where required by law, by suppliers or where such changes do not materially affect the quality, function or appearance of the Goods.

8.5 If no suitable alternative is available, any payment received for the unavailable Goods will be refunded.

8.6 The Seller shall not be liable for any loss, expense or consequential costs arising from product shortages, supplier delays or discontinued products.

9. Delivery

The Seller will dispatch the Goods as soon as reasonably practicable after manufacture has been completed.

Lead times quoted on the website or in quotations are estimates only and time shall not be of the essence.

9.1 The Seller may use independent couriers, freight companies or its own transport to deliver the Goods.

9.2 Deliveries are normally made Monday to Friday during standard business hours. Delivery times cannot be guaranteed.

9.3 The Seller shall not be liable for delays caused by couriers, weather conditions, traffic, customs, supplier delays, bank holidays, force majeure events or any circumstances beyond the Seller's reasonable control.

9.4 Deliveries are made to the nearest safe access point available to the delivery address unless otherwise agreed in writing.

9.5 The Buyer is responsible for informing the Seller of any restricted access, vehicle limitations, narrow roads, parking restrictions or other delivery constraints before dispatch.

9.6 Any additional costs arising from failed deliveries, restricted access, incorrect delivery addresses or re-delivery shall be payable by the Buyer.

9.7 Where Goods require mechanical lifting equipment, additional labour or specialist unloading, these arrangements remain the responsibility of the Buyer unless otherwise agreed in writing.

9.8 If the Buyer is unavailable to accept delivery on an agreed delivery date, any storage, return or re-delivery charges incurred shall be payable by the Buyer.

9.9 Risk in the Goods passes to the Buyer immediately upon delivery or collection.

10. Goods Damaged or Faulty on Delivery

10.1 The Buyer must inspect the Goods immediately upon delivery.

10.2 Any visible transport damage must be noted on the courier's delivery documentation and reported to the Seller within 2 working days, together with clear photographs of both the Goods and the packaging.

10.3 Where damage could not reasonably have been discovered during delivery, the Buyer must notify the Seller within 7 working days of receipt, supported by photographs.

10.4 The Buyer must not repair, alter, install or dispose of damaged Goods before giving the Seller a reasonable opportunity to inspect the Goods or authorise any remedial work.

10.5 Where the Seller accepts that Goods have been damaged during transit or supplied incorrectly, the Seller may, at its discretion, repair, replace, supply replacement parts or refund the affected Goods, subject to the Buyer's statutory rights.

10.6 Failure to report transport damage within the times stated above may affect the Seller's ability to recover costs from the carrier and may affect the Buyer's claim.

10.7 Where Goods have been signed for as being in good condition and no damage has been reported within the required period, the Seller reserves the right to refuse claims relating to transport damage where this prevents recovery from the carrier. This does not affect the Buyer’s statutory rights.

11. Cancellation Policy

Orders for Bespoke Goods may only be cancelled before production has commenced.

11.1 Where manufacture has not commenced, the Seller may accept cancellation of a Bespoke Order subject to any reasonable administration costs already incurred by the Seller.

11.2 Once manufacture of Bespoke Goods has commenced, Orders cannot be cancelled except where required by applicable law.

11.3 Standard stock items may be cancelled before dispatch, subject to any reasonable administration costs already incurred.

11.4 Cancellation requests must be submitted in writing by email to info@d-dfurniture.ie.

11.5 Any approved refund will be processed within 14 days after cancellation has been accepted and, where applicable, Goods have been returned.

11.6 Original delivery charges are non-refundable unless the Goods were supplied incorrectly or are faulty.

12. Returns Policy

12.1 Standard stock items may be returned only with the Seller's prior written agreement and must be returned in their original condition, unused and complete.

12.2 Bespoke, made-to-measure or custom-manufactured Goods cannot be returned unless they are faulty, damaged in transit or incorrectly supplied by the Seller, subject to the Buyer's statutory rights.

12.3 Where the Buyer receives incorrect or defective Goods, the Seller must be notified in writing within 7 days of receipt, together with clear photographs showing the issue.

12.4 Where the Seller agrees that the Goods are defective or incorrectly supplied, the Seller may, at its discretion, arrange collection, repair, replacement or refund.

12.5 Where returned Goods are inspected and found to be free from defects or supplied in accordance with the Order, the Seller reserves the right to return the Goods to the Buyer at the Buyer's expense.

12.6 Installation, machining, painting, modification or use of the Goods shall be deemed acceptance that the Goods have been inspected and are suitable for the Buyer's intended purpose, without affecting the Buyer's statutory rights in respect of latent manufacturing defects.

12.7 The Buyer is responsible for ensuring that all dimensions, specifications, colours, finishes and installation requirements have been checked before installation or alteration of the Goods.

13. Installation of Wall-Mounted Products

13.1 Floating shelves, radiator covers and all other wall-mounted products are supplied complete and ready for installation unless otherwise stated.

13.2 Where fixings are supplied, they are intended only for the application specified by the Seller.

13.3 Different wall constructions, including but not limited to brick, block, concrete, timber stud, metal stud, insulated walls and dry-lined (dot and dab) walls require different fixing methods.

13.4 The Buyer or the Buyer's installer is responsible for assessing the wall construction and selecting suitable fixings and installation methods.

13.5 Installation guidance provided by the Seller is general guidance only and does not replace the professional judgement of a competent installer.

13.6 If the Buyer is unsure how to install the Goods safely, the Seller recommends that installation is carried out by a competent installer.

13.7 To the extent permitted by law, the Seller accepts no responsibility for damage, product failure or consequential loss arising from incorrect installation, unsuitable wall construction, inadequate structural support or the use of inappropriate fixings.

13.8 The Buyer is responsible for ensuring that no concealed services, including electrical cables, plumbing, heating pipes or gas services, are damaged during installation.

14. Force Majeure

14.1 Neither party shall be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control.

14.2 Such events include, but are not limited to, acts of God, fire, flood, severe weather, war, terrorism, civil unrest, industrial action, transport disruption, machinery breakdown, supplier failure, shortage of materials, pandemics or government restrictions.

14.3 Where such circumstances occur, the Seller may extend delivery times, suspend performance or cancel the affected Order without liability. Where Goods cannot be supplied, any payment received for those Goods shall be refunded.

15. General

15.1 These Terms and Conditions may be updated from time to time. The version in force on the date the Order is accepted shall apply.

15.2 Ownership of the Goods shall remain with the Seller until payment has been received in full.

15.3 The Seller reserves the right to suspend or cancel any Order before dispatch and refund any payment received where it is unable to fulfil the Order for reasons beyond its reasonable control.

15.4 The Seller shall not be responsible for theft, loss or damage occurring after the Goods have been successfully delivered or collected.

15.5 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.6 Failure by the Seller to enforce any provision of these Terms shall not constitute a waiver of that provision.

15.7 These Terms and Conditions constitute the entire agreement relating to website sales unless otherwise agreed in writing.

16. Complaints Procedure

The Seller is committed to providing high-quality products and customer service.

If the Buyer wishes to make a complaint, it should be submitted in writing by email or post together with any relevant photographs and supporting information.

The Seller will investigate the complaint promptly and aim to provide a response within a reasonable period.

Contact Details

BFM Bespoke Furniture Manufacturers Ltd
Trading as D&D Furniture / D&D Kitchens Carpentry

The Croft
Boolies
Clonee
Co. Meath
D15 VY0Y
Ireland

Telephone: +353 (0)1 811 7993

Email: info@d-dfurniture.ie

17. Warranty

17.1 The following warranty applies in addition to the Buyer's statutory rights under Irish consumer law.

17.2 The Seller warrants that the Goods supplied will be free from material manufacturing defects at the time of delivery.

17.3 This warranty applies only to manufacturing defects and does not cover damage or defects resulting from:

• incorrect installation;

• unsuitable wall, floor or supporting structure;

• misuse, abuse or negligence;

• accidental or impact damage;

• water damage or excessive moisture;

• excessive heat, direct sunlight or exposure to unsuitable environmental conditions;

• movement or settlement of the building or supporting structure;

• normal wear and tear;

• failure to follow reasonable care or maintenance instructions;

• alterations, repairs or modifications carried out by anyone other than the Seller;

• use of unsuitable cleaning products or chemicals.

17.4 Timber, veneers and painted finishes are natural or hand-finished products. Variations in colour, grain, texture, knots, filler, sheen and natural movement are characteristics of the material and shall not be regarded as manufacturing defects.

17.5 Natural movement of timber caused by seasonal changes in temperature or humidity is not covered by this warranty.

17.6 To the extent permitted by law, the Seller accepts no responsibility for damage arising from incorrect installation carried out by the Buyer or any third party.

17.7 Where Goods are installed by persons other than the Seller, the Buyer is responsible for ensuring that the installation is suitable, safe and appropriate for the intended application.

17.8 The Seller shall not be responsible for damage caused by third parties after delivery, including installers, contractors, decorators, electricians, plumbers or other trades.

17.9 Any warranty claim must be submitted in writing within a reasonable time after the defect is discovered and must include:

• proof of purchase;

• photographs clearly showing the alleged defect; and

• any additional information reasonably requested by the Seller.

17.10 The Buyer must not repair, alter or modify the Goods before giving the Seller a reasonable opportunity to inspect the alleged defect.

17.11 Subject to the Buyer's statutory rights, where the Seller accepts that a valid manufacturing defect exists, the Seller may, at its sole discretion:

• repair the Goods;

• replace the Goods with the same or equivalent product;

• supply replacement parts; or

• refund the purchase price in whole or in part.

17.12 This warranty applies only to the original Buyer and is not transferable without the Seller's prior written consent.

17.13 This warranty applies only to the Goods supplied by the Seller and does not extend to third-party products, appliances, accessories or components unless expressly stated in writing.

17.14 Nothing in this warranty excludes or limits any statutory rights available to consumers under Irish law.

17.15 This warranty does not cover any costs associated with removal, reinstallation, decoration, making good, electrical work, plumbing work or any other third-party costs unless expressly agreed in writing by the Seller.